Phone : +1 (941) 3073 675  |  Email : contact@steamergo.com

Refund Policy

Refund & Return Policy

At Steamery Goods LLC, the company behind SteamerGO (steamergo.com), we want you to love your garment-care tools. Every purchase of our steamers, fabric shavers, brushes and distilled steamer water is backed by our commitment to quality. Please review our refund and return policy below to understand your rights and how to request a return.

15-Day Money-Back Guarantee

We stand behind everything we sell. If you are not completely satisfied with your purchase, you may return your item within 15 days of delivery for a refund. To qualify, the item must be returned in its original condition. Once we receive and inspect the returned item, we will issue your refund to the original payment method.

How to Return an Item

  • Contact our support team at contact@steamergo.com to start your return and receive return instructions.
  • Include your order number and let us know which item you would like to return and why.
  • Pack the item securely in its original condition and ship it back using the instructions we provide.
  • After we receive and inspect the returned item, your refund will be processed to your original payment method.

Defective or Damaged Items

If your order arrives defective or damaged, we will make it right with a replacement or a refund.

  • Contact us at contact@steamergo.com within a reasonable time frame of receiving your order.
  • Include your order number and a description of the issue in your message.
  • We may request photos of the damaged or defective item to help us process your claim quickly.

Refund Processing

Refunds are issued to the original payment method after your returned item has been received and inspected. Please allow a reasonable processing period for the refund to appear on your statement, depending on your bank or card provider.

Contact Us

If you have any questions regarding our refund and return policy, please reach out to us:

  • Email: contact@steamergo.com
  • Phone: +1 (941) 3073 675
  • Office Address: Steamery Goods LLC, 3500 South DuPont Hwy, Dover, DE 19901, United States

Thank you for choosing SteamerGO. We appreciate your business!